HP wireless printers allow you to print without the help of your computer. But what if they refuse to take your commands? You must know how to troubleshoot HP wireless printer to get back to printing quickly. This usually starts with verifying wireless connections and then restarting devices. If you've taken these steps and are still clueless about the situation of your printer, read this article. We'll explain the steps proven to address the technical glitch.
Steps to Troubleshoot HP Wireless Printer
Firstly, check if your HP printer and PC are linked to a single wireless network. If the Wi-Fi light is not solid blue, restart the devices. Still, if the problem does not resolves, use these steps to troubleshoot HP wireless printer.
Restore Wi-Fi Setup Mode
Restore Wi-Fi setup mode if the printer is not visible during software setup or if the wireless connection is lost.
- Go to the Setup menu and select Network setup or Settings.
- Choose Restore Network Settings.
- Alternatively, use the HP Smart app to configure your printer on the network.
Fix Network Connections
The wireless signal strength diminishes because of some unintended mistakes. Check the following to ensure proper Wi-Fi strength.
- Check whether the distance between the printer and router or range extender is not more than 8m.
- The printer should be connected to the right network. Never link it to the network that appears as follows: DIRECT-xx-HP [your HP printer name].
- If you are using a streaming device and the internet connection is low, turn off your streaming device.
- Enable the 2.4 GHz band in your HP printer. If you see separate network names (SSIDs) for each band, connect the HP printer to the 2.4 GHz SSID.
Check If You Have the Latest Firmware
Periodic firmware updates allow your printer to run smoothly. Use the HP Smart App to quickly install the updates.
- Open the HP Smart app.
- Tap your printer's image to open the settings and management tools.
- Go below Advanced or Settings.
- Tap Advanced Settings to open the printer Embedded Web Server (EWS).
- Click General and then Firmware Update.
Reinstall HP Driver and Software
Reinstalling the driver and software fixes its incorrect installation. Here's how to reinstall it and troubleshoot printer issues.
- Go to Programs and click Uninstall a program. You will see a list of installed programs.
- Tap your HP printer name to open the uninstall confirmation window.
- Turn on the printer.
- Install the cartridges.
- Now, go to 123.hp.com. It will find the correct print driver or app for your operating system.
- Install the driver or app.
Concluding Words
That's it. The fixes above will help you troubleshoot your HP wireless printer. Just follow the stepwise instructions and your printer will be fixed. Contact HP printer customer support if you face any issues.
Frequently Asked Questions
1. Why is my HP printer on but not printing?
Set the printer as default on your computer. Clear the print queue and cancel all documents. Also, check ink levels on the printer menu or software and replace cartridges if needed.
2. What is Wi-Fi direct on an HP printer?
Wi-Fi Direct is a connection option that requires no internet to send print jobs wirelessly to the printer. To find it, open the Printers and scanners menu on your PC. Tap Add a printer or scanner followed by Show Wi-Fi Direct printers.
3. How do I connect my HP printer to Wi-Fi again?
Restore the wireless setup mode on your printer. Go to the Wireless or Setup menu on the printer control panel. Select Restore Network Settings or Wireless Setup Wizard.
4. How to reset HP Wireless printer?
Press and hold the Wireless and Cancel buttons at the for a few seconds until the wireless light blinks. This will reset the printer's network settings. It will restore the settings to factory defaults.
5. Why is the Wi-Fi button blinking on my HP printer?
A blinking light on your HP printer indicates that it is not connected to your wireless network. So you first need to connect the printer to the network and then check if any button is blinking.